The objective of network operations is to maximize the availability of the service to end users. Every minute of downtime is potentially lost revenue for the service provider.
Service Companies are typically managed to Service Level Agreements (SLAs) to ensure that maintenance activities are done within agreed response times to minimize service disruptions. Managing the field operations with digital tracking allows the Service Provider and subcontracted Service Company to transparently monitor actual service performance.
Networks are monitored with state-of-the-art Operations Support Systems with advanced fault and performance management capabilities. OSS systems or proactive maintenance plans can trigger site visits, e.g. to execute preventative maintenance procedures, reactive site visits due to a fault, refueling of backup generators, replacement of faulty equipment…
Catalyst365 is an end-to-end cloud platform for field Service Providers and Service Companies that can easily be adapted to suit various operational needs. For Network operations we have implemented the following process workflows in our platform
With our workflow engine incidents can be sent to field engineers with pre-planned list of actions to execute for each type of situation. A suitable person or team will be selected based on skills, proximity and availability to carry out the tasks.
The progress of the task execution will be reported through a Mobile application back into the Catalyst365 cloud platform as the work is being done. Reporting is then a simple pressing of the button or sent automatically to recipients.
The Service Provider gets
The field engineer gets specific information to his finger tips