Tower
Preventive maintenance
Corrective maintenance
Field operations
Spare parts management
Network operations

Network operations

 

The objective of network operations is to maximize the availability of the service to end users. Every minute of downtime is potentially lost revenue for the service provider.

Service Companies are typically managed to Service Level Agreements (SLAs) to ensure that maintenance activities are done within agreed response times to minimize service disruptions. Managing the field operations with digital tracking allows the Service Provider and subcontracted Service Company to transparently monitor actual service performance.

Solution highlights

Networks are monitored with state-of-the-art Operations Support Systems with advanced fault and performance management capabilities. OSS systems or proactive maintenance plans can trigger site visits, e.g. to execute preventative maintenance procedures, reactive site visits due to a fault, refueling of backup generators, replacement of faulty equipment…

Mobility is an end-to-end cloud platform for field Service Providers and Service Companies that can easily be adapted to suit various operational needs. For Network operations we have implemented the following process workflows in our platform

  • – Corrective maintenance
  • – Preventative maintenance
  • – Auxiliary power maintenance
  • – Network change management
  • – Spare parts management

With our workflow engine incidents can be sent to field engineers with pre-planned list of actions to execute for each type of situation. A suitable person or team will be selected based on skills, proximity and availability to carry out the tasks.

The progress of the task execution will be reported through a Mobile application back into the Mobility cloud platform as the work is being done. Reporting is then a simple pressing of the button or sent automatically to recipients.

Benefits

The Service Provider gets

  • – Reduction of field maintenance opex by avoiding unnecessary site visits
  • – Total transparency of all the work done in the field
  • – Measurement of SLA performance
  • – Tracking of all outage causes and correction times.

The field engineer gets specific information to his finger tips

  • – Site access information
  • – Status of active alarms
  • – Requests for spare parts change
  • – Work instructions for the specific task requiring the site visit.

 

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